Why Won't My Website Load Properly?
The most common reason a website does not load after setting up a hosting account is that the domain's nameservers have not been updated to point to Host Havoc, or DNS changes have not yet propagated. Check what nameservers to use first before investigating other causes.
Verify your nameservers
If your domain is registered with a third-party registrar (not with Host Havoc), you must update the nameservers in your registrar's dashboard:
| Nameserver | Hostname |
|---|---|
| Nameserver 1 | ns1.hosthavocweb.com |
| Nameserver 2 | ns2.hosthavocweb.com |
Log in to your registrar, find the nameserver settings for your domain, and replace any existing values with the two above.
Wait for propagation
Nameserver changes take time to spread across DNS servers worldwide:
- Most regions update within 4 hours.
- Full global propagation can take up to 48 hours.
During propagation, some visitors may see your old site or a "site not found" page depending on which DNS servers their devices are using. This is normal.
Tip: Use a tool such as whatsmydns.net to check whether your domain's nameservers have propagated in different regions.
Submit a support ticket if issues persist
If your nameservers are correctly set and more than 48 hours have passed, submit a support ticket via the billing portal. Include your domain name and a description of what you see when you attempt to load the site.
Other causes
- Domain pending registration: If your domain was recently purchased and is still activating, see Domain Stuck in Pending After Payment.
- SSL errors: If the site loads but shows a security warning, your SSL certificate may need to be issued or renewed from within cPanel.