How to reset your config files:

Step 1: Log into our control panel (https://gamepanel.hosthavoc.com)

Step 2: View your game service

Step 3: Stop the server

Step 4: Open the GameUserSettings.ini in the configuration files manager in the text editor. There is a button for this at the bottom section of the panel when viewing your service

Step 5: Select everything in the file and delete it

Step 6: Start the server

Step 7: By now, your configuration file has been reset if you've followed all of the steps correctly. To learn how to edit your config files, see this article.

How to reset your server's data (world and players)

Step 1: Log into our control panel.

Step 2: View your game service

Step 3: Stop the server

Step 4: Open the File Manager

Step 5: Navigate to 'ShooterGame' > 'Saved' > 'SavedArks'

Step 6: Delete every file in this folder

Step 7: Start the server

*Note: This is a much faster process if performed via an FTP client. See here for info to set one up.