How to Connect via FTP

Published 8 June 2026 · By Host Havoc Technical Support Team

FTP lets you upload, download, and manage files on your web hosting account from your local computer. You will need an FTP client and an FTP account created in cPanel. Before you start, make sure your domain's nameservers are pointing to Host Havoc so the FTP hostname resolves correctly.

Before you start: Download FileZilla if you do not already have an FTP client installed.

Create an FTP account in cPanel

  1. Log in to the cPanel control panel.
  2. Under the Files section, click FTP Accounts.
  3. Fill in the desired username, password, and directory, then click Create FTP Account.
  4. Your new account appears in the list below. Click Configure FTP Client next to it to view the connection details.
    cPanel FTP Accounts under the Files section
    Creating a new cPanel FTP account

Connect with FileZilla

Use the following settings in FileZilla (or your preferred FTP client):

SettingValue
FTP Serverftp.yourwebsite.com
FTP UsernameYour FTP username
FTP PasswordYour FTP password
Port21 (FTP) or 21 with explicit FTPS
  1. Open FileZilla and go to File > Site Manager.
  2. Click New Site and enter the details above.
  3. Set the Encryption dropdown to Use explicit FTP over TLS if available for a secure connection.
  4. Click Connect.

Note: The FTP hostname follows the pattern ftp.yourwebsite.com where yourwebsite.com is your actual domain.

Troubleshooting

Connection refused or timeout: Confirm your FTP account was created successfully in cPanel and that you are using the correct hostname. If you need a different access level, see cPanel Sub-Users and Access for options.

Webmail not relevant here: FTP only manages files, not email. To manage email, see How to Access Webmail.