[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"TrustPilot_Reviews:*:limit=1&sort[]=-review_time":3,"TrustPilot_Stats:*:":13,"Currencies:*:":18,"Header_Content:*,translations.*::en":42,"Footer_Popular_Games:*:":50,"wiki_articles:id,article_path,date_created,date_updated,author_name,featured_image,category.id,category.kind,category.slug,category.game.path,category.game.name,category.game.image_cover,category.game.image_preview,category.game.whmcs_order_url,category.game.fullpath,category.translations.languages_code,category.translations.name,category.translations.description,subcategory.id,subcategory.slug,subcategory.sort,subcategory.display_style,subcategory.translations.languages_code,subcategory.translations.name,translations.languages_code,translations.title,translations.title_short,translations.description,translations.content_md:filter[article_path][_eq]=fix-connection-timeout&filter[status][_eq]=published&filter[category][kind][_eq]=game&filter[category][game][_eq]=palworld&deep[translations][_filter][languages_code][_in]=en,en&deep[category][translations][_filter][languages_code][_in]=en,en&deep[subcategory][translations][_filter][languages_code][_in]=en,en&limit=1":79,"wiki_articles:id,article_path,date_created,date_updated,author_name,featured_image,category.id,category.kind,category.slug,category.game.path,category.game.name,category.game.image_cover,category.game.image_preview,category.game.whmcs_order_url,category.game.fullpath,category.translations.languages_code,category.translations.name,category.translations.description,subcategory.id,subcategory.slug,subcategory.sort,subcategory.display_style,subcategory.translations.languages_code,subcategory.translations.name,translations.languages_code,translations.title,translations.title_short,translations.description,translations.content_md:filter[category][_eq]=19&filter[article_path][_neq]=fix-connection-timeout&filter[status][_eq]=published&filter[subcategory][_eq]=6&sort=-date_created&limit=3&deep[translations][_filter][languages_code][_in]=en,en&deep[category][translations][_filter][languages_code][_in]=en,en&deep[subcategory][translations][_filter][languages_code][_in]=en,en":115,"wiki_categories:cta_url,translations.languages_code,translations.cta_label,translations.cta_title,translations.cta_body:filter[kind][_eq]=game&filter[game][_eq]=palworld&filter[status][_eq]=published&deep[translations][_filter][languages_code][_in]=en,en&limit=1":134,"wiki-article-md-532-en":142,"mdc-5i7z7o-key":142},{"data":4},[5],{"display":6,"review_id":7,"review_stars":8,"review_text":9,"review_time":10,"review_title":11,"review_tp_id":7,"reviewer":12},false,"6a10aae75ac38557c9304183",5,"Amazing and lightning fast Technical support makes Host Havoc a must have for hosting my VIntage Story server!","2026-05-22T21:13:43Z","Amazing and lightning fast Technical…","Mike Mansell",{"data":14},{"id":15,"reviewcount":16,"trustscore":17},1,1546,"4.7",{"data":19},[20,25,31,37],{"code":21,"id":15,"rate":22,"suffix":23,"symbol":24,"title":23},"usd","1.00000","USD","$",{"code":26,"id":27,"rate":28,"suffix":29,"symbol":30,"title":29},"eur",2,"0.86155","EUR","€",{"code":32,"id":33,"rate":34,"suffix":35,"symbol":36,"title":35},"gbp",3,"0.73464","GBP","£",{"code":38,"id":39,"rate":40,"suffix":41,"symbol":24,"title":41},"cad",4,"1.37116","CAD",{"data":43},{"id":15,"sale_active":44,"sale_html":45,"sale_icon":46,"sale_icon_2x":47,"_translatedFields":48},true,"Save 10% off new services for life by using code \u003Cspan style=\"color: #6aeb34\">SPRING\u003C\u002Fspan> at checkout!","2f67e468-c12e-4412-b2cd-b781354b70f6","28db222b-0aea-4e31-a56c-01cbe993b567",[49],"sale_html",{"data":51},[52,55,58,61,64,67,72,76],{"Game":53,"Game_Link":54,"id":15,"sort":15},"Windrose","\u002Fgame-servers\u002Fwindrose",{"Game":56,"Game_Link":57,"id":39,"sort":27},"Minecraft","\u002Fminecraft",{"Game":59,"Game_Link":60,"id":33,"sort":33},"7 Days to Die","\u002Fgame-servers\u002F7-days-to-die",{"Game":62,"Game_Link":63,"id":8,"sort":39},"Vintage Story","\u002Fgame-servers\u002Fvintage-story",{"Game":65,"Game_Link":66,"id":27,"sort":8},"Arma 3","\u002Fgame-servers\u002Farma-3",{"Game":68,"Game_Link":69,"id":70,"sort":71},"Arma Reforger","\u002Fgame-servers\u002Farma-reforger",7,6,{"Game":73,"Game_Link":74,"id":75,"sort":70},"DayZ","\u002Fgame-servers\u002Fdayz",8,{"Game":77,"Game_Link":78,"id":71,"sort":75},"Rust","\u002Fgame-servers\u002Frust",{"data":80},[81],{"id":82,"article_path":83,"date_created":84,"date_updated":85,"author_name":86,"featured_image":87,"category":88,"subcategory":102,"translations":109},532,"fix-connection-timeout","2026-06-11T04:27:46.000Z","2026-06-11T04:33:58.000Z","Host Havoc Technical Support Team",null,{"id":89,"kind":90,"slug":87,"game":91,"translations":98},19,"game",{"path":92,"name":93,"image_cover":94,"image_preview":95,"whmcs_order_url":96,"fullpath":97},"palworld","Palworld","4e6281f9-c8c2-4656-8bda-ee96a864af7a","4d1bd580-691f-4fb0-a032-6ab88de4a83b","https:\u002F\u002Fhosthavoc.com\u002Fbilling\u002Fcart.php?a=add&pid=118","\u002Fgame-servers\u002Fpalworld",[99],{"languages_code":100,"name":93,"description":101},"en","Palworld server management guides covering admin commands, the full server settings reference, save imports, character save restores, and automatic restarts.",{"id":71,"slug":103,"sort":104,"display_style":105,"translations":106},"troubleshooting",60,"list",[107],{"languages_code":100,"name":108},"Troubleshooting",[110],{"languages_code":100,"title":111,"title_short":112,"description":113,"content_md":114},"How to Fix Connection Timed Out on Your Palworld Server","Fix Connection Errors","Fix \"Connection timed out\" and \"Unable to retrieve server information\" on your Palworld server. Scope the problem, match versions, and repair the config.","When players get `Connection timed out` or `Unable to retrieve server information`, it's almost always one of three things: the wrong connect address, the game and server on different versions, or a mangled config file. Notice what's not on that list. Ports and firewalls are already handled on a Host Havoc server, so every guide that walks you through forwarding ports is sending you down a path meant for people self-hosting at home. If nobody has connected yet, start with [joining your server](\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Fjoin-server).\n\n## Figure out who's affected first\n\nBefore you change anything, find out how wide the problem is. If everyone times out, it's the server or its config, and most of this page is for you. If other players are getting in fine and it's just one person stuck, the problem is on their end, so jump to the checks near the bottom and send those along.\n\n## Double-check the address\n\nMost timeouts are a typo. Copy the connect address straight from the control panel and use the whole thing, port included, like `216.245.176.100:7951`. Paste it into **Join Multiplayer Game (Dedicated Server)** and watch for a stray space sneaking onto the end.\n\nOne specific trap: don't trust Palworld's **Recent Servers** list. It hangs onto stale connection details and will sit there timing out against a server that's actually up and healthy. Type the address in fresh every time.\n\n## Make sure the server is actually up\n\nA server that's still starting, has crashed, or is updating will refuse everyone.\n\n1. Open the panel and confirm it shows as online.\n2. If it doesn't, or you just changed a setting, restart it and give it a minute. The first boot after a patch is slow, so don't panic if it sits there a while.\n3. If it won't stay online, open the log viewer. The real reason is almost always in the last handful of lines before it dies.\n\n## Match the versions\n\nThis one catches people right after a Steam update. Your client pulls a new build, the server is still on the old one, and they stop talking. The only symptom is a flat timeout with no detail, which is why it's easy to miss. Update the server from the panel and restart it, and make sure your players are on the current build too. If one person can't join after a patch and everyone else can, it's usually their copy that half-updated.\n\n## Repair a broken PalWorldSettings.ini\n\nIf the server boots but never lets anyone in, the config file is the usual suspect. Palworld crams every setting onto one enormous line that opens with `OptionSettings=(` and closes with `)`. Edit it in something that wraps lines, or paste a value in wrong, and that line splits in two, at which point the server quietly ignores the whole file.\n\nOpen `PalWorldSettings.ini` in the panel's config editor (the [server settings guide](\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Fedit-server-settings) has the exact path) and check two things. First, the `OptionSettings=(...)` block has to be one unbroken line. Second, the keys are case-sensitive, so `ServerPassword` is read and `serverpassword` is ignored, and one wrong capital can void everything after it. If you can't find the break, reset the file to default and add your changes back a few at a time, restarting as you go.\n\n## Console players join a different way\n\nCrossplay is on by default, so PC, Xbox, and PS5 can all share a server. The catch is that console players can't punch in an IP, they can only find you through the in-game community browser. If your server isn't listed there, your Xbox and PS5 friends have no way in at all. Make sure the community listing is switched on in the panel.\n\n## When it's only one player\n\nIf the server is clearly healthy and a single person still can't get in, the fix is on their side. Have them verify the game files in Steam (right-click Palworld, Properties, Installed Files, Verify integrity of game files) and switch off any VPN, which loves to break the connection Palworld relies on.\n\n## If you're still stuck\n\nTwo quick ones to rule out: a full server (`ServerPlayerMaxNum` reached) turns new joins into timeouts, and a `ServerPassword` that players are mistyping does the same. Changed the port recently? Re-copy the address.\n\nWhen nothing else works, [reinstall the server](\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Freinstall-server) and restore your latest backup. And if you'd rather just hand it to us, [open a support ticket](https:\u002F\u002Fhosthavoc.com\u002Fbilling\u002Fsubmitticket.php?language=english&currency=1) with the address your players are using, whether anyone can connect, and the last few lines from the log viewer. That gets you a fix on the first reply instead of the third.",{"data":116},[117],{"id":118,"article_path":119,"date_created":120,"date_updated":87,"author_name":86,"featured_image":87,"category":121,"subcategory":125,"translations":128},308,"reinstall-server","2026-06-09T04:36:36.000Z",{"id":89,"kind":90,"slug":87,"game":122,"translations":123},{"path":92,"name":93,"image_cover":94,"image_preview":95,"whmcs_order_url":96,"fullpath":97},[124],{"languages_code":100,"name":93,"description":101},{"id":71,"slug":103,"sort":104,"display_style":105,"translations":126},[127],{"languages_code":100,"name":108},[129],{"languages_code":100,"title":130,"title_short":131,"description":132,"content_md":133},"How to Reinstall Your Palworld Server","Reinstall Server","Reinstall your Palworld server to reset it to a clean default state. All server files except backups are deleted during the process.","Reinstalling resets your server back to its default state, as if freshly provisioned. Use this to fix a broken installation or start fresh.\n\n> **Before you start:** All server files will be deleted except backups. Download any files you want to keep before proceeding. To restore character data afterward, see [restore character saves](\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Frestore-character-saves).\n\n## Steps\n\n1. Log in to the [Game Control Panel](https:\u002F\u002Fgamepanel.hosthavoc.com) and navigate to your Palworld server.\n2. Stop your server.\n3. Click the **More** button.\n\n   ![Game panel server page with the More button visible](https:\u002F\u002Fcontent.hosthavoc.com\u002Fassets\u002F94180fe5-c087-402a-b039-8712cc770d74)\n\n4. Click **Reinstall**.\n\n   ![Game panel More menu with the Reinstall option highlighted](https:\u002F\u002Fcontent.hosthavoc.com\u002Fassets\u002Ffbfa4b6d-e744-47e9-a572-6bcd73c77865)\n\n5. Click the **Reinstall** confirmation button. Keep the **Default values** option selected unless you have a specific reason to change it.\n\n   ![Reinstall confirmation dialog with Default values option selected](https:\u002F\u002Fcontent.hosthavoc.com\u002Fassets\u002F95fd9da3-10db-4374-aa80-577693c6bd86)\n\nThe panel will delete all server files, download a fresh copy of the game server files, and set up a default configuration. This may take several minutes depending on the size of the game files.\n\nOnce complete, your server will be ready to start with a clean install.\n\n## Troubleshooting\n\n- **Reinstall taking too long:** Large game files can take 10 or more minutes. Wait until the game panel shows the process is complete before starting the server.\n- **Need help:** If the reinstall fails or the server does not start after reinstalling, [submit a support ticket](https:\u002F\u002Fhosthavoc.com\u002Fbilling\u002Fsubmitticket.php) and the team will assist you.",{"data":135},[136],{"cta_url":87,"translations":137},[138],{"languages_code":100,"cta_label":139,"cta_title":140,"cta_body":141},"Rent a Palworld Server","Need a Palworld server?","Full settings control, save imports, admin tools. DDoS protected, online in minutes.",{"data":143,"body":146,"toc":417},{"title":144,"description":145},"","When players get Connection timed out or Unable to retrieve server information, it's almost always one of three things: the wrong connect address, the game and server on different versions, or a mangled config file. Notice what's not on that list. Ports and firewalls are already handled on a Host Havoc server, so every guide that walks you through forwarding ports is sending you down a path meant for people self-hosting at home. If nobody has connected yet, start with joining your server.",{"type":147,"children":148},"root",[149,183,190,195,201,222,234,240,245,265,271,276,282,303,348,354,359,365,370,376,396],{"type":150,"tag":151,"props":152,"children":153},"element","p",{},[154,157,164,166,172,174,181],{"type":155,"value":156},"text","When players get ",{"type":150,"tag":158,"props":159,"children":161},"code",{"className":160},[],[162],{"type":155,"value":163},"Connection timed out",{"type":155,"value":165}," or ",{"type":150,"tag":158,"props":167,"children":169},{"className":168},[],[170],{"type":155,"value":171},"Unable to retrieve server information",{"type":155,"value":173},", it's almost always one of three things: the wrong connect address, the game and server on different versions, or a mangled config file. Notice what's not on that list. Ports and firewalls are already handled on a Host Havoc server, so every guide that walks you through forwarding ports is sending you down a path meant for people self-hosting at home. If nobody has connected yet, start with ",{"type":150,"tag":175,"props":176,"children":178},"a",{"href":177},"\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Fjoin-server",[179],{"type":155,"value":180},"joining your server",{"type":155,"value":182},".",{"type":150,"tag":184,"props":185,"children":187},"h2",{"id":186},"figure-out-whos-affected-first",[188],{"type":155,"value":189},"Figure out who's affected first",{"type":150,"tag":151,"props":191,"children":192},{},[193],{"type":155,"value":194},"Before you change anything, find out how wide the problem is. If everyone times out, it's the server or its config, and most of this page is for you. If other players are getting in fine and it's just one person stuck, the problem is on their end, so jump to the checks near the bottom and send those along.",{"type":150,"tag":184,"props":196,"children":198},{"id":197},"double-check-the-address",[199],{"type":155,"value":200},"Double-check the address",{"type":150,"tag":151,"props":202,"children":203},{},[204,206,212,214,220],{"type":155,"value":205},"Most timeouts are a typo. Copy the connect address straight from the control panel and use the whole thing, port included, like ",{"type":150,"tag":158,"props":207,"children":209},{"className":208},[],[210],{"type":155,"value":211},"216.245.176.100:7951",{"type":155,"value":213},". Paste it into ",{"type":150,"tag":215,"props":216,"children":217},"strong",{},[218],{"type":155,"value":219},"Join Multiplayer Game (Dedicated Server)",{"type":155,"value":221}," and watch for a stray space sneaking onto the end.",{"type":150,"tag":151,"props":223,"children":224},{},[225,227,232],{"type":155,"value":226},"One specific trap: don't trust Palworld's ",{"type":150,"tag":215,"props":228,"children":229},{},[230],{"type":155,"value":231},"Recent Servers",{"type":155,"value":233}," list. It hangs onto stale connection details and will sit there timing out against a server that's actually up and healthy. Type the address in fresh every time.",{"type":150,"tag":184,"props":235,"children":237},{"id":236},"make-sure-the-server-is-actually-up",[238],{"type":155,"value":239},"Make sure the server is actually up",{"type":150,"tag":151,"props":241,"children":242},{},[243],{"type":155,"value":244},"A server that's still starting, has crashed, or is updating will refuse everyone.",{"type":150,"tag":246,"props":247,"children":248},"ol",{},[249,255,260],{"type":150,"tag":250,"props":251,"children":252},"li",{},[253],{"type":155,"value":254},"Open the panel and confirm it shows as online.",{"type":150,"tag":250,"props":256,"children":257},{},[258],{"type":155,"value":259},"If it doesn't, or you just changed a setting, restart it and give it a minute. The first boot after a patch is slow, so don't panic if it sits there a while.",{"type":150,"tag":250,"props":261,"children":262},{},[263],{"type":155,"value":264},"If it won't stay online, open the log viewer. The real reason is almost always in the last handful of lines before it dies.",{"type":150,"tag":184,"props":266,"children":268},{"id":267},"match-the-versions",[269],{"type":155,"value":270},"Match the versions",{"type":150,"tag":151,"props":272,"children":273},{},[274],{"type":155,"value":275},"This one catches people right after a Steam update. Your client pulls a new build, the server is still on the old one, and they stop talking. The only symptom is a flat timeout with no detail, which is why it's easy to miss. Update the server from the panel and restart it, and make sure your players are on the current build too. If one person can't join after a patch and everyone else can, it's usually their copy that half-updated.",{"type":150,"tag":184,"props":277,"children":279},{"id":278},"repair-a-broken-palworldsettingsini",[280],{"type":155,"value":281},"Repair a broken PalWorldSettings.ini",{"type":150,"tag":151,"props":283,"children":284},{},[285,287,293,295,301],{"type":155,"value":286},"If the server boots but never lets anyone in, the config file is the usual suspect. Palworld crams every setting onto one enormous line that opens with ",{"type":150,"tag":158,"props":288,"children":290},{"className":289},[],[291],{"type":155,"value":292},"OptionSettings=(",{"type":155,"value":294}," and closes with ",{"type":150,"tag":158,"props":296,"children":298},{"className":297},[],[299],{"type":155,"value":300},")",{"type":155,"value":302},". Edit it in something that wraps lines, or paste a value in wrong, and that line splits in two, at which point the server quietly ignores the whole file.",{"type":150,"tag":151,"props":304,"children":305},{},[306,308,314,316,322,324,330,332,338,340,346],{"type":155,"value":307},"Open ",{"type":150,"tag":158,"props":309,"children":311},{"className":310},[],[312],{"type":155,"value":313},"PalWorldSettings.ini",{"type":155,"value":315}," in the panel's config editor (the ",{"type":150,"tag":175,"props":317,"children":319},{"href":318},"\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Fedit-server-settings",[320],{"type":155,"value":321},"server settings guide",{"type":155,"value":323}," has the exact path) and check two things. First, the ",{"type":150,"tag":158,"props":325,"children":327},{"className":326},[],[328],{"type":155,"value":329},"OptionSettings=(...)",{"type":155,"value":331}," block has to be one unbroken line. Second, the keys are case-sensitive, so ",{"type":150,"tag":158,"props":333,"children":335},{"className":334},[],[336],{"type":155,"value":337},"ServerPassword",{"type":155,"value":339}," is read and ",{"type":150,"tag":158,"props":341,"children":343},{"className":342},[],[344],{"type":155,"value":345},"serverpassword",{"type":155,"value":347}," is ignored, and one wrong capital can void everything after it. If you can't find the break, reset the file to default and add your changes back a few at a time, restarting as you go.",{"type":150,"tag":184,"props":349,"children":351},{"id":350},"console-players-join-a-different-way",[352],{"type":155,"value":353},"Console players join a different way",{"type":150,"tag":151,"props":355,"children":356},{},[357],{"type":155,"value":358},"Crossplay is on by default, so PC, Xbox, and PS5 can all share a server. The catch is that console players can't punch in an IP, they can only find you through the in-game community browser. If your server isn't listed there, your Xbox and PS5 friends have no way in at all. Make sure the community listing is switched on in the panel.",{"type":150,"tag":184,"props":360,"children":362},{"id":361},"when-its-only-one-player",[363],{"type":155,"value":364},"When it's only one player",{"type":150,"tag":151,"props":366,"children":367},{},[368],{"type":155,"value":369},"If the server is clearly healthy and a single person still can't get in, the fix is on their side. Have them verify the game files in Steam (right-click Palworld, Properties, Installed Files, Verify integrity of game files) and switch off any VPN, which loves to break the connection Palworld relies on.",{"type":150,"tag":184,"props":371,"children":373},{"id":372},"if-youre-still-stuck",[374],{"type":155,"value":375},"If you're still stuck",{"type":150,"tag":151,"props":377,"children":378},{},[379,381,387,389,394],{"type":155,"value":380},"Two quick ones to rule out: a full server (",{"type":150,"tag":158,"props":382,"children":384},{"className":383},[],[385],{"type":155,"value":386},"ServerPlayerMaxNum",{"type":155,"value":388}," reached) turns new joins into timeouts, and a ",{"type":150,"tag":158,"props":390,"children":392},{"className":391},[],[393],{"type":155,"value":337},{"type":155,"value":395}," that players are mistyping does the same. Changed the port recently? Re-copy the address.",{"type":150,"tag":151,"props":397,"children":398},{},[399,401,407,409,415],{"type":155,"value":400},"When nothing else works, ",{"type":150,"tag":175,"props":402,"children":404},{"href":403},"\u002Fwiki\u002Fgame-servers\u002Fpalworld\u002Freinstall-server",[405],{"type":155,"value":406},"reinstall the server",{"type":155,"value":408}," and restore your latest backup. And if you'd rather just hand it to us, ",{"type":150,"tag":175,"props":410,"children":412},{"href":411},"https:\u002F\u002Fhosthavoc.com\u002Fbilling\u002Fsubmitticket.php?language=english&currency=1",[413],{"type":155,"value":414},"open a support ticket",{"type":155,"value":416}," with the address your players are using, whether anyone can connect, and the last few lines from the log viewer. That gets you a fix on the first reply instead of the third.",{"title":144,"searchDepth":27,"depth":15,"links":418},[419,420,421,422,423,424,425,426],{"id":186,"depth":27,"text":189},{"id":197,"depth":27,"text":200},{"id":236,"depth":27,"text":239},{"id":267,"depth":27,"text":270},{"id":278,"depth":27,"text":281},{"id":350,"depth":27,"text":353},{"id":361,"depth":27,"text":364},{"id":372,"depth":27,"text":375}]